🤲 Hands-off

• I have a high degree of faith in you and your abilities. I am not a micro-manager. With that I maintain high expectations of you and your ability to self-manage, be a great teammate, and manage up to me as needed.
• You have been hired because you are exceptional at what you do. I will extend you a great deal of trust, latitude, and time to focus on your work to produce great things.

🤝 Collaborative

• I enjoy participating where I can add value, regardless of the department or team. I am a big believer in cross-functional teams, applying a multi-disciplinary approach to problem solving.
• I understand having a senior voice at the table can be overbearing. If you are inviting me to collaborate, please make it clear to me what you are needing from me and what role I am playing in the conversation.
• Being that I often have a lot of plates spinning simultaneously, I find it valuable when teams utilize Lightweight Design Document (LDD) to frame the issue at hand, clearly outlining what is in and out of scope, the questions that need to be answered, and clear lines back to desired business outcomes.

🪢️ Accountability & Expectation Management

• I take milestones and deadlines seriously. In order to properly orchestrate work across the organization, it's essential that you commit to on-time delivery of your work. It is your responsibility to adequately manage expectations.
• With that, I defer to you and your team's best judgement on creating estimates of effort and time for work. I will notcreate arbitrary dates and deliverables without consulting you. I may challenge your estimates to be able to find compromise, negotiating on scope or ensuring we have alignment on what is truly needed.
• I understand that things don't always go to plan. Priorities shift, unforeseen circumstances emerge, actuals don't align with assumptions. However, when this occurs, I expect you to get a head of this, communicate the change, and reset my expectations.
• When setting my expectations, ensure you are taking into account all necessary components of the full delivery of your work, not just your step. When can the end user or stakeholder start receiving value?

📈 Outcome Driven

• There should be clear success metrics set on most everything we are doing. If you do not understand how to objectively measure the success of your work, let's discuss it immediately.
• My measures of success are based on the outcomes they drive, not work getting “done”.
• I do not think in terms of “done” and neither should you. Strive for incremental improvements towards outcomes. What is the next step to making a measurable increase in the direction we are heading toward?
• I do my best effort to create breadcrumbs back to business goals, big picture vision, and north star metrics.
• I appreciate when arguments are backed by data, utilizing dashboards and graphs to visualize things — however, I also understand how data can be contorted to tell inaccurate stories. Pressure test your data and make sure your assumptions are as accurate as possible and be ready to have your numbers interrogated.

👯 1:1s

• I don't pre-schedule a lot of 1:1s — as mentioned above, I value your time to focus on your work. If we do have one scheduled and you don't need it or having more pressing matters at hands, feel free to decline — it's for you.
• I keep my calendar availability accurate and up to date. If you need 1:1 time with me, by all means, book it.
• Use our 1:1 time for non-urgent items, or things that need more thorough discussion. Before hitting send in Slack, ask whether you need an answer immediately and if chat is the best medium for the conversation. If the answer is “no”, please add it to the agenda for our next 1:1.

🎙️ Meetings/Zoom

• If a topic pertains to multiple people, please make sure all parties are invited. If they simply need to be informed of the outcome, record the meeting and post to Rewatch so they can catch up async. Playing a game of telephone with meetings, or deferring meeting topics to 1:1, is expensive and error prone.
• Clearly define what the agenda of the meeting is in advance, what outcome you hope to achieve from the meeting, and what my role and responsibilities are at the meeting (as well as others you have invited).
• Focus meetings on the hard parts of the topic at hand. Route materials and get basic inputs in advance asynchronously.

💬 Chat/Slack

• Chat is my preferred day-to-day communication channel, with Slack being used most. If I'm not available there and it is urgent, SMS/iMessage works as well.
• Use chat for quick feedback. While it should be approached as asynchronous, it's what I check most frequently and where you'll get the quickest response.
• I will use my Slack status as a way to indicate availability and to set expectations around response times.
• I will not use chat to assign you work, and please do not put important requests of me here. I often check messages throughout the day and once marked as read, it can be hard to find later. Do not brain dump your issue in a Slack channel and make it someone else's problem — we have task management solutions for this to ensure they get prioritized and completed.

📨 Emails

• Email is not my preferred internal communication channel.
• If you do email me something as an FYI, I will see and read it, however I likely won't respond.
• If I do receive an email that requires a response, I will typically follow up within 48 hours.

✍️ The Comments Section

• Many of the tools we use have the ability to add inline comments. This is great for quick feedback, however, it is not ideal for conversations. Please drive substantive discourse back to the appropriate channel.